FAQ
Frequently Asked Questions (FAQ)
I have a concern about my order, what's the easiest way to contact you?
For urgent concerns, we recommend sending us an email at team@cuppinghaven.com. Our team is dedicated to providing you with the best experience when ordering from our shop!
I need to change my shipping address, what should I do?
Please let us know within the first 24 hours after placing your order if you need to change your shipping address. The fastest way to update your information is by sending us an email at team@cuppinghaven.com.
Where is my shipping confirmation?
Please allow 24-48 hours for most orders to be processed before receiving your shipping confirmation email. Orders placed during the holidays may experience slight delays due to high demand. If you still haven't received a shipping confirmation, be sure to check your spam folder before reaching out.
Why hasn't my tracking updated?
It may take 2-4 days for your order to process and for the tracking information to update. If your tracking does not update after this period, please email us at team@cuppinghaven.com, and we will assist you.
Do you accept international orders?
No, at this time we only ship within the United States.
What if I want to cancel an order or change my mind?
If you wish to cancel an order, please email us at team@cuppinghaven.com within 1-2 days of placing your order.
What is your return policy?
We offer a 90-day return policy for all orders, provided the items are unused and undamaged. If you need to start a return, please contact us at team@cuppinghaven.com for assistance.